Terms of Service

1. Parties

These Terms of Service ("Terms") form a contract between:

• You — the individual or entity accepting these Terms; and
• hffenglan Ltd. — a private limited company registered in England & Wales, with its registered office at Exeter Science Park, 6 Babbage Way, Exeter, Devon, EX5 2FX, United Kingdom (also referred to as "hffenglan", "we", "us" or "our").

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity, in which case "you" refers to that entity.

2. Scope of these Terms

These Terms apply to your use of:

• Our consumer applications "Apps" (including ClauseKit, Halation, PracticeLog, SideStack, Hush, Atelier and any future apps published under our developer accounts);
• Our websites at hffenglan.com and any subdomain ("Sites");
• Our optional subscription features, professional services, support channels and developer APIs ("Services").

Where the Apple App Store or Google Play Store's "Standard EULA" is presented to you in lieu of these Terms (e.g. for very minor installations or where local law mandates it), that EULA supplements — and in case of conflict, prevails over — these Terms for transactions made through that storefront.

3. Eligibility & age

To accept these Terms you must be:

• At least 18 years old (or the age of digital consent in your jurisdiction, whichever is higher); and
• Legally able to enter a binding contract in your jurisdiction.

If you are under 18 (or the age of digital consent), you must review these Terms with a parent or legal guardian and have them accept on your behalf. Our Apps implement an in-app age gate on first launch. If a guardian accepts on behalf of a minor, the guardian is responsible for the minor's use of the Apps.

We do not direct the Apps at children under 13 (or under the relevant age threshold in your jurisdiction). Where a version of the App is published in the App Store's "Kids" age band or Play's "Family" program, additional restrictions apply and are disclosed in the App's settings screen.

4. Account & registration

Our Apps are designed to be used without an account. Where a feature requires one (e.g. newsletter subscription or client-team workspace), you must provide accurate, current and complete information and keep it up to date. You are responsible for:

• Keeping your credentials confidential;
• All activities that occur under your credentials;
• Notifying us immediately of any unauthorised use via contact@hffenglan.com.

We are not liable for losses caused by unauthorised account use that you could have prevented by following the steps above.

5. Licence to use the Apps

Subject to your continued compliance with these Terms and the applicable App Store rules, hffenglan grants you a personal, non-exclusive, non-transferable, revocable, worldwide licence to download, install and use each App on a device you own or control, for personal or internal business purposes. The licence is for the object code version only; we do not grant any right to receive source code.

You may not:

• Copy, modify, adapt, translate, reverse-engineer, decompile or disassemble an App, except to the extent expressly permitted by applicable law (e.g. for interoperability under EU Directive 2009/24);
• Rent, lease, sublicence, lend or redistribute an App;
• Remove or alter any proprietary notices or labels;
• Use an App to provide commercial services to third parties (except where we have signed a separate written agreement).

Open-source components are governed by their respective licences, which accompany the component and override these Terms for that component only.

6. Subscriptions, billing & renewals

Where an App or Service is offered on a subscription basis:

• Auto-renewal. Subscriptions automatically renew at the end of each billing period (monthly, annual or other interval disclosed at the time of purchase) until you cancel.
• Billing. Charges are processed by the App Store provider on iOS and by Google Play on Android; we never see your payment card number. Where billing is performed by us directly (e.g. for desktop or web subscriptions), it is handled by Stripe or an equivalent PCI-DSS-compliant provider.
• Price changes. We may change subscription prices with at least 30 days' notice. Where local law requires a longer notice period, that longer period applies. Continued use after the change takes effect constitutes acceptance.
• Currency & tax. Prices are shown in the storefront's default currency for your region and include VAT / GST / sales tax where applicable. Local transaction fees may apply and are set by your bank or the storefront.
• Failed payments. If a renewal payment fails, the subscription enters a grace period (typically 16 days on iOS, 7 days on Play) during which we try to recover the charge. If recovery fails, the subscription downgrades to the free tier.
• Cancelling. You may cancel a subscription at any time from your storefront account; cancellation takes effect at the end of the current billing period unless local law provides otherwise.

7. In-app purchases & virtual items

Where the Apps offer consumable or non-consumable in-app purchases ("IAPs"):

• Consumables (e.g. a 24-hour Pro unlock) deplete when used and are not eligible for refunds once consumed, except where required by local law.
• Non-consumables (e.g. a permanent Pro upgrade) remain available across devices associated with your storefront account.
• Virtual items have no cash value, are not transferable and cannot be redeemed outside the App.
• Receipts. We retain only an anonymised transaction identifier for support purposes; you can re-download the receipt from your storefront account.

8. Free trials

Where a free trial is offered:

• The trial begins when you start it and ends at the stated interval (e.g. 7 or 14 days);
• Unless you cancel before the trial ends, you will be charged the subscription fee on the day the trial ends;
• Trials are limited to one per user per App, unless the storefront allows more;
• Trials offered through third-party promotions may be subject to additional terms from the promoter.

9. Refunds, cancellations & cooling-off

Refund eligibility varies by storefront and by jurisdiction:

• Apple App Store. Refund requests are managed by Apple through reportaproblem.apple.com. We comply with Apple's decisions.
• Google Play. Refund requests are managed by Google through your Google account; in many regions you can request a refund within 48 hours of purchase directly.
• EU / UK / EEA & other cooling-off jurisdictions. Where you are a consumer, you ordinarily have a 14-day right of withdrawal for digital content not yet provided. By starting to use the App or accepting a free trial before the cooling-off period expires, you acknowledge that you waive the right of withdrawal once the service is fully performed.
• California & other state laws. California Civil Code §1689.5 et seq. and analogous laws in other states may provide additional cancellation rights that we honour.
• Brazil (CDC). Brazilian consumers may withdraw from digital purchases within 7 days; we honour this through the storefront's standard cancellation flow.
• Mainland China. For purchases made through our direct billing, you may request a refund within 7 days for unused IAPs.

For subscriptions purchased through us directly (i.e. not via an App Store), email contact@hffenglan.com with subject "Refund Request" within 14 days of the charge. Refunds are issued to the original payment method within 10 business days.

Defective product. If the App is materially defective during the warranty window defined in §19, you may receive a full or partial refund irrespective of the time elapsed, at our discretion or as required by local law.

10. Intellectual property

The Apps, Sites, Services and all related content — including source code, object code, designs, graphics, icons, audio, video, copy, trademarks and trade dress — are owned by hffenglan or its licensors and are protected by copyright, trademark and other intellectual property laws.

Our marks "hffenglan", "ClauseKit", "Halation", "PracticeLog", "SideStack", "Hush" and "Atelier", together with our logo and visual identity, are trademarks or registered trademarks of hffenglan Ltd. Nothing in these Terms grants you a licence to use our marks without our prior written consent.

We respect the intellectual property of others. If you believe content in an App or on a Site infringes your copyright, please see our DMCA / copyright policy available on request to contact@hffenglan.com with subject "Takedown Request".

11. User content

You retain ownership of any content you create, import or process in an App ("User Content"). Where technically necessary to provide the App's core function (e.g. to render a PDF preview on-device, to synchronise an opt-in backup), you grant hffenglan a worldwide, non-exclusive, royalty-free, sublicensable (only to our service-providers acting on our behalf and bound by equivalent confidentiality) licence to use, host, store, transmit and display User Content solely for that purpose.

This licence terminates when you delete the relevant User Content or terminate your subscription, except:

• Where User Content has been shared with others who have not deleted it;
• For retention required by law (§13 of the Privacy Policy);
• For aggregated, anonymised analytics that do not identify you.

You represent and warrant that you have all rights necessary to upload User Content and that doing so does not breach any law or third-party right.

12. Feedback

If you send us suggestions, ideas or other feedback ("Feedback"), you grant hffenglan a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify and incorporate the Feedback into our products without restriction or obligation to you. We are under no obligation to use Feedback or to keep it confidential; however, we will treat personal information in Feedback in accordance with our Privacy Policy.

13. Acceptable use

When using the Apps, Sites or Services you agree to:

• Comply with all applicable laws and regulations;
• Respect the rights of others, including their privacy, intellectual property and personality rights;
• Provide accurate information where required;
• Use the Apps only for their intended purpose.

14. Prohibited uses

You may not, and may not permit any third party to:

• Reverse-engineer an App or use it to build a competing product;
• Upload User Content that is unlawful, infringing, defamatory, obscene, harassing, hateful or otherwise objectionable;
• Use the Apps to send unsolicited communications ("spam") or to facilitate phishing or other fraudulent activity;
• Probe, scan or test the vulnerability of any system or network used by us, except as explicitly authorised in our security disclosure policy;
• Interfere with or disrupt the integrity or performance of the Apps;
• Circumvent any access control, rate limit or anti-fraud mechanism;
• Use any automated means to scrape, harvest or otherwise extract data from an App or Site, except as permitted by our robots.txt and applicable law;
• Misrepresent your identity or affiliation when interacting with support or other users;
• Use the Apps in connection with critical safety systems, life-support devices or hazardous environments.

We reserve the right (but have no obligation) to suspend or terminate your access if we reasonably believe you have breached this section.

15. Advertising & ad-tech rules

Where advertising is shown, the following rules apply to you, to the integrated ad platforms and to us.

• You may not click ads to artificially inflate revenue, encourage others to do so, or generate fraudulent impressions;
• You may not use ad-blocking or other interference mechanisms to bypass ads in any way that violates the storefront rules or applicable law;
• You may not associate yourself with any ad partner listed in §9 of the Privacy Policy in a manner that compromises your privacy or violates our attribution hygiene.
• We configure every ad SDK to comply with applicable law and our Privacy Policy. We hold these platforms to the standards listed in §9 of the Privacy Policy.

Where advertising is removed (paid tiers, kids mode, EU/UK without consent, PRC without consent, etc.), the same content is available to you via in-app purchase or alternative access paths.

16. AI & procedural outputs

Our Apps may produce procedural or AI-assisted outputs (e.g. instrument practice suggestions, colour-graded renders, contract summaries). Such outputs are generated for convenience and are not professional advice. You remain responsible for:

• The use of such outputs, including any professional, legal or medical decisions you take based on them;
• Verifying accuracy with an appropriately qualified professional where required (lawyer, accountant, doctor, etc.);
• Accepting that procedural variation is by design and not a defect.

We do not warrant that procedural or AI outputs are free of error or fit for a particular purpose beyond what is set out in §19.

17. Third-party services

Our Apps and Sites may integrate with or link to third-party services (e.g. App Store, Play Store, ad platforms, attribution providers, payment processors, optional cloud backups). Your use of those services is governed by their own terms and privacy policies; we are not responsible for acts or omissions of those third parties.

18. Availability & changes

We may modify, suspend or discontinue any App, Site or Service (or any feature thereof) at any time, with or without notice. Where a paid feature is materially reduced or removed, we will:

• Provide as much notice as reasonably possible (typically 60–90 days);
• Offer a pro-rated refund or free access to an equivalent feature, at our discretion.

Where local law (e.g. EU consumer law) requires a longer notice period, that period applies.

19. Warranties & disclaimers

We commit to comply with the consumer guarantees provided by your local law (e.g. UK Consumer Rights Act 2015, EU Directive 2019/771 on the sale of goods, the Magnuson-Moss Warranty Act in the US, the Chinese Consumer Rights Protection Law). Subject to those non-excludable guarantees:

• The Apps, Sites and Services are provided "as is" and "as available";
• We and our licensors disclaim all other warranties, express or implied, including fitness for a particular purpose, non-infringement and quiet enjoyment;
• We do not warrant that the Apps will be uninterrupted, error-free or that defects will be corrected;
• You are responsible for backing up User Content and for retaining copies of any work product you consider important.

Warranty window for material defects. A material defect that materially affects your use of the App and that you report within 90 days of first discovery may entitle you to a fix, replacement or refund at our discretion or as required by law.

20. Limitation of liability

To the maximum extent permitted by law:

• Our aggregate liability to you for all claims arising out of or in connection with these Terms and your use of the Apps, Sites and Services in any 12-month period is limited to the greater of (i) the fees paid by you to us in that period and (ii) £100 GBP;
• We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenues, customers, opportunities, goodwill or data;
• Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law (e.g. death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights).

Where a local jurisdiction (e.g. California, France, Germany) provides higher liability caps to consumers, those caps apply.

21. Indemnification

You agree to indemnify hffenglan, its affiliates and their respective officers, directors and employees from and against any claim, demand, loss, liability and expense (including reasonable legal fees) arising out of or in connection with (i) your breach of these Terms, (ii) your User Content, or (iii) your unlawful or unauthorised use of the Apps.

22. Termination

These Terms remain in force while you use the Apps, Sites or Services. We may suspend or terminate your access at any time, with or without cause, by giving you reasonable notice where practicable. Upon termination:

• Your licence to use the Apps ends;
• You must stop using the Apps and (at our option) destroy all copies in your possession;
• Sections that by their nature should survive (payment obligations, IP, disclaimers, liability, indemnity, dispute resolution) will survive.

You may stop using the Apps and Sites at any time without notice to us. Where we require it (e.g. to close an account), a single email suffices.

23. Export & sanctions

You may not use, export, re-export or transfer the Apps in breach of applicable export-control laws, including the UK Export Control Order 2008, the EU Dual-Use Regulation 2021/821, the US Export Administration Regulations (EAR, 15 CFR Parts 730–774) and the International Traffic in Arms Regulations (ITAR), and the relevant sanctions regulations of the UK, EU, US, UN Security Council and the People's Republic of China.

You represent and warrant that you are not located in, or a resident or national of, any country subject to UK / US / EU comprehensive sanctions, and that you are not on any restricted-party list (including the US SDN list, the UK Consolidated List, the EU Consolidated List and the China MOFCOM Unreliable Entity List).

The Apps may use standard cryptography that is exempt from export licensing in most jurisdictions (License Exception TSU under 15 CFR 740.13(e) for US exports). Where a specific deployment requires special handling, we will inform you in writing.

24. Storefront rules (App Store / Play)

Our Apps are distributed through:

• Apple App Store. The Apple Media Services Terms and Conditions and the Licensed Application End User License Agreement (the latter, where presented to you in place of these Terms) apply. Apple is not a party to these Terms and has no obligation to provide maintenance or support for the Apps.
• Google Play. The Google Play Terms of Service apply. Google is not a party to these Terms.
• Other storefronts. Where we publish to additional channels (Huawei AppGallery, Samsung Galaxy Store, Microsoft Store, etc.), the corresponding channel's user agreement applies in addition to these Terms.

25. Country-specific terms

25.1 United Kingdom & EU consumer rights

Nothing in these Terms affects your statutory rights as a consumer under UK or EU law, including the rights described in the UK Consumer Rights Act 2015, the EU Consumer Rights Directive 2011/83/EU, the Digital Content Directive 2019/770 and the Sale of Goods Directive 2019/771. In case of conflict, those statutory rights prevail.

25.2 United States

This is a contract between you and hffenglan Ltd., not with Apple or Google. Each provider is a third-party beneficiary of these Terms and may enforce them against you. Each provider's right to enforce these Terms does not create any obligation on the provider to do so, and each provider has no warranty obligation with respect to the App.

25.3 Australia

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

25.4 Brazil (CDC)

Brazilian consumers retain all rights granted by the Código de Defesa do Consumidor (Law 8.078/1990), including the right of withdrawal and the right to information.

25.5 Mainland China

For consumers in the People's Republic of China, the Personal Information Protection Law (PIPL), the Cybersecurity Law (CSL), the Data Security Law (DSL), the E-Commerce Law and the Consumer Rights Protection Law apply, and PRC consumer protection rights take precedence where they conflict with these Terms.

25.6 South Korea

Korean consumers retain all rights under the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions, including the right to request a refund within 7 days where digital content has a defect.

26. Confidentiality

Where either party discloses confidential information to the other (for example in a discovery engagement), the receiving party will use that information only for the agreed purpose and will protect it with at least the same degree of care it uses for its own confidential information of similar kind, and in any event with at least reasonable care. Confidentiality obligations survive termination for five years.

27. Disputes & arbitration

Informal resolution first. We want to resolve disputes without the need for formal proceedings. If you have a dispute, please write to contact@hffenglan.com with subject "Dispute" describing it in detail. We will try to resolve it informally within 60 days.

EEA & UK consumers. Nothing in this section removes your right to bring an action in your local courts or to use an EU / EEA consumer ADR scheme.

Where informal resolution fails, any unresolved dispute is referred to binding arbitration administered by the London Court of International Arbitration (LCIA) under its then-current rules, with the seat in London, in the English language, by a single arbitrator. The arbitrator has no authority to award punitive damages or to consolidate the claims of more than one person. Judgment on the award may be entered in any court of competent jurisdiction.

Carve-outs. Either party may seek interim or injunctive relief in any competent court to prevent irreparable harm. Claims for amounts ≤ £10,000 may be resolved in small-claims court instead.

Class-action waiver. To the extent permitted by law, proceedings may be brought only on an individual basis and not as a class action, consolidated action or representative action. This waiver does not apply where prohibited (e.g. Québec and California for certain claims).

28. General provisions

• Entire agreement. These Terms (including the Privacy Policy) constitute the entire agreement between you and us.
• Severability. If any provision is held invalid, the remainder remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign your rights under these Terms without our consent. We may assign these Terms to a successor in connection with a merger, sale or reorganisation.
• Force majeure. We are not liable for delays or failures caused by events outside our reasonable control.
• Notices. We may give notice by email to the address you provide, by in-app banner, or by post to your physical address where known.
• Language. These Terms are published in English. Where a translation is provided, the English version prevails in case of conflict.

29. Changes

We may modify these Terms from time to time. Material changes will be communicated through one or more of the following:

• An in-app banner on next launch;
• A notice on the relevant Site;
• An email to your address on file (where applicable).

Where a change materially affects you and you continue to use the App after the change takes effect, that constitutes acceptance. If you do not agree, please stop using the App and write to us; we will help you migrate your User Content or refund your subscription pro rata as appropriate.

30. Contact

For everything related to these Terms, write to:

hffenglan Ltd.
Attn: Legal
Exeter Science Park, 6 Babbage Way
Exeter, Devon, EX5 2FX, United Kingdom
Email: contact@hffenglan.com (subject: Legal / Terms)

For App Store matters specifically, Apple is the responsible marketplace provider and can be reached via its developer agreement. For Play Store matters, see the Google Play Terms of Service.

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